Do Not Push the Reset Button on your Router
As we stated in another article, the best way to get your router working again if it is not accessing the internet is to cycle the power on the router. But do NOT press the Reset button on your router.
Pushing that Reset button is not the same thing as cycling the power. In fact, pushing the Reset button on your router will essentially break the LCWA settings on your router, requiring you to bring your router in to a volunteer to get it fixed. Almost every other week this happens with an LCWA member and its very unfortunate.
The Reset button looks different on each router brand, it might be a small pin hole that you must insert a paper clip into, or it might be a miniature but easy-to-push button on the bottom, top, or side of the router. In 99 percent of the cases it is distinctly labeled with the word “Reset” (though that label may be in tiny lettering, so look closely). Don’t push it!
What this button does is reset the router to factory settings, and the problem with that is that factory settings are not correct for the LCWA network. When an LCWA volunteer installs your router, he or she spends a bit of time setting up the router, including entering some very specific configurations that support our network. The most important settings are called the PPPoE settings, and they are unique for each member. By pushing that button, you wipe out those settings, and you will lose contact with the internet.
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What if you can’t wait until Saturday? Occasionally, a volunteer will invite you to drive over to their house midweek where they will fix it for you. Call our support line to try to arrange that: 800-536-6149. Or if you are technically minded, we have articles and videos about making router settings yourself at this link: www.lcwireless.net/routers/
But wouldn’t it be much easier if you simply didn’t push the Reset button? Remember, if your router seems to be misbehaving try cycling the power. If that does not work, call our tech support line: 800-536-6149.
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