* All speed levels are “up to” levels and speeds can vary throughout day. Like all rural ISPs, the COVID-19 related internet-based video usage spike is causing substantial slow downs during business hours and “Netflix” hours. Speeds are not optimized for video streaming or VOIP; while you can succeed at both of these technologies, note this: you will have better high-definition streaming results with dedicated television content providers like DISH or DirecTV. And LCWA is not a telephone service provider so does not offer 911 or other emergency services. Since we are a radio-based network, we are subject to occasional weather-related outages and we highly recommend you have backup telephone and internet services if such services are critical to your health, well-being, or business continuity. Volunteer installs have free labor, however, volunteers only work on simple and flat roof installs, and might be backed up many weeks. So if you want a faster install or have a more complex install, we will send you to one of our recommended paid contractors. Free volunteer installation includes internet delivery to one Wi-Fi point in your home. Beyond that,  any customizations, internal networks, smart-device hookups, or modifications to home, are up to the home owner to do or arrange separately.