We appreciate that the 95% or more of LCWA members pay their invoice in full every month. For the few that go delinquent, we contact them to resolve the issue. And unfortunately, if they remain unresolved after that contact, we must then take steps to terminate the account. Here is our policy that shows the timing of taking those steps.
- An LCWA member account becomes Past Due 15 days after an invoice is sent. Since we generate our monthly invoices on the first of each month, most payments are due by the 16th (note that this is also the day on which we process automatic credit card payments). After that date, the invoice is considered Past Due.
- An account becomes Delinquent 15 days after the Past Due date. This generally means that any invoice not paid within 30 days is considered Delinquent and will receive an automated delinquency notice from LCWA.
- LCWA will attempt to contact members directly who have been delinquent for more than 45 days. Accounts that have been Delinquent for 90 days will start the termination process. That process is this:
- First, they will have their speed significantly reduced to 100 Kbps for the week prior to termination. We call this 100 Kbps status “courtesy access.” The purpose of courtesy access? So that we can reach each other by email and so that you can log into the LCWA portal to make your payment in the next few days. Note that this 100 Kbs speed is too slow for doing much else on the Internet.
- Once in the courtesy-account mode, to get full-speed service restored, and avoid termination, a full-balance payment must be made within one week. This payment must be made by credit card, and the member must set up automatic payments on the portal for all future invoices. We can no longer accept paper checks for these accounts.
- Accounts that fail to make that full-balance payment and set up auto-payment will have their LCWA internet access fully terminated at the end of that week.
- To restart access after that, in addition to making a full-balance payment, the account will be subject to a reinstatement fee of $30 to cover the administrative costs of the termination process. And that member must set up automatic credit card payments going forward.
Again, thank you to all our members who pay their bills in full each month. We are very happy that it is rare that we need to engage this termination process. If you have any questions about this policy, please email billing@lcwireless.net