How to Diagnose Internet Problems

Ways to Narrow Down an Issue

If a computer says “no internet available,” don’t just assume that LCWA internet went down. In 90% of cases, LCWA is doing fine and it’s something in the house. Here are some steps to take to figure out the issue, in the order that we recommend.

1. Call 800-536-6149 and choose option 1 to hear if there is a regional outage in your area. If no outage is reported, try again in 30 minutes. Sometimes it takes a while for us to figure out, using our remote tools, what and where the outage is and to report it. If there is an outage reported, no need to contact us. If no regional outage go to next step.
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2. Check other devices in the house. If some devices can connect, then it’s either the device you are using, or segments of your in-house network that are down. Obviously LCWA is working fine.
3. Check to see if it’s just your Wi-Fi. Sometime a router’s Wi-Fi fails or slows, but internet is being delivered fine to your house. If it’s just Wi-Fi that’s down on your router, using Ethernet can be a solution while you wait for a new router to arrive. To test if it’s Wi-Fi, temporarily plug one computer into your router via Ethernet and see if it works as described here: https://lcwireless.net/you-should-consider-buying-an-add-on-ethernet-adapter-for-your-laptop-or-tablet/.
4. Power cycle your router (unplug power for 2 minutes, and then plug back in). It’s amazing how often that fixes things.
5. Lastly, contact LCWA and ask them to remotely check your rooftop radio. Sometimes that radio fails. If it does, we can detect it remotely. Send a note asking for that to tech.support@lcwireless.net. Or if you have no email access, leave a message at 800-536-6149 option 2 (but note responses to voice messages are slower than if you email in the issue).

Those are some simple steps you can take to figure out what’s causing your internet failure and to get on the road to a fix. You might want to print this article out and put it next to your router, for the next time issues come up.