Don’t Forget, We Are a Mostly Volunteer Membership Organization

As we try to help members with various support issues, we often find that many members have forgotten this: LCWA is a volunteer, non-profit, membership organization. That means that you, as a member, are a volunteer too.

Even if you don’t volunteer to help others, we expect you to volunteer to help yourself. So if internet goes off at your house, don’t simply submit a demand for a fix. Rather, ask yourself, “How can I help fix this issue myself?” The main answer is to follow the tips in the 1-800 recordings we post.

Steps to Help Yourself

Step 1 is dial into 800-536-6149, and listen to the option 1 outage announcement. Do that before contacting us and don’t call if there is an outage reported in your area—we’re on it. Step 2 is to be patient with the volunteers who are trying to fix the regional outage. Some outages require days to fix. Step 3 is, if no regional outage is reported, listen to and try the self-help tips in the 800 option 2 recording.
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Only after taking those steps should you contact us for help by writing an email to support@lcwireless.net (or if no email access, leave a message on the 800 number).

We like to say this: “Don’t act like a customer (who expects to be waited on), rather act like a member (who offers to help themselves and the community, and who is patient with the members that do volunteer). As a member, you too are a volunteer, so please do your part.

Get Backup Internet Service

And one last reminder: No internet provider guarantees 24X7 error-free internet. LCWA’s uptime is really good, but the only guarantee we make about our internet is that we’ll do the best we can to fix it if there is a regional outage. But it will occasionally go down. So if uninterrupted internet is absolutely critical to your business or wellbeing, you absolutely should have a backup source of internet in place, and switch to it during our occasional outages. Read more about that at this link.