Help Yourself by Helping Us Serve You
Don’t forget that LCWA is a mostly volunteer-supported membership organization with no full time employees. By working smartly, LCWA currently requires only a few part-time volunteers and staff to support our 870 members. Our installs are mostly problem free and our internet tends to work well.
But when large regional outages hit, all that changes and those few helpers are quickly overwhelmed. And you as a member can help us greatly on this, and here’s how. If you have an outage, any outage, the very first thing you should do is to please dial our 1-800 network status line (800-536-6149 option 1) and listen to the known outage reports we place there. Do that before contacting us. Otherwise, the helpers on duty are completely overwhelmed when 100 to 300 members send in queries asking “Is Internet Down?” We can’t respond to that many queries. What makes it so hard is we must evaluate each one to see it it’s simply the regional issue or something else that needs individual attention.
But, if you check the 800 number first before reaching out to us, that solves that issue. So, please, with any outage you have, always dial our 1-800 network status line (800-536-6149 option 1) first before contacting us .
Also note this: it can take us up to an hour to announce a major outage. That’s because we must first debug it and then figure out the affected areas to describe in the message. So, please wait an hour after internet goes down. If still down at the 60-minute point do one more 800 call and then contact us directly saying you are down and have heard no outage announcements for your area.
One more thing. Some of our access points serve a wide array of neighborhoods that are not easy for us to name and list in our 800 message. In those cases we simply name in the recording which access point is down. So it’s very helpful if you know which access point serves you. If you do not, you can, using your account number, look it up at this link: https://lcwireless.net/access-point-lookup-table/. Please look it up now and make a note of it…
