LCWA Temporary Operational Policies to Mitigate Coronavirus Risks

To all LCWA Members, Volunteers, and Staff

This note is about immediate changes LCWA is making to its operations due to the Coronavirus emergency. Aside from the national developments in the last few days, two recent local factors have brought this to a head today:

 1.     It has come to our attention that a Coronavirus case has just been identified in Santa Fe County.

2.     We received notification from NCGR, where we rent our network operations center space, that it is closing its building and instructing all staff to work from home. We can still use our center there, but access is being greatly limited. 

So, we are going to make some immediate operational changes for which we have three goals:

 1.       LCWA does not want volunteers or staff exposed to the virus.

2.       LCWA does not want volunteers or staff to be a source of the virus to our membership.

3.      Since the LCWA internet network will become a critical resource for any self-quarantined (or any force-quarantined) members, we want to ensure its operational integrity.

Immediate Operational Changes

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 These operational changes are designed to greatly limit in-person interactions among our volunteers and with our members. Effective immediately:

 1.     To the maximum extent possible, all outage/trouble calls will be handled via telephone and email. If the problem cannot be addressed remotely, our sole solution will be to provide a pre-configured replacement router to the member to have them plug in themselves (with written instructions). Volunteers will not enter homes to deal with local network configuration issues.

 2.     LCWA will stop taking on new member installations. Rather we will start a waiting list of new install requests that we will act on in arrival order after this situation stabilizes. We will carefully review any upcoming committed installs to see what can be completed in the next few days, as possible. But many of our upcoming committed installs will have to be postponed.

 3.     For those few committed installs that we decide we will complete in the days ahead, our volunteer installers will not go into a member home any more than is absolutely necessary. Rather our main focus will be on outdoor work such as installing the rooftop radios. That means that, to the extent possible, the inside portion of the install will be up to the member to do. To make that possible, we will hand the new member a preconfigured router, one that they simply need to plug in using printed instructions. Volunteers will not enter homes to help with custom network configuration chores (smart TV hookups, etc.), those will be left to the members.

 4.     Starting this Saturday, we will find ways to use conference calls and Skype for Saturday coffee meetings instead of attending in person (note: new airCube recipients will still drop by, check your email for delivery instructions). And if needed, we will also use video conferencing for the April board meeting.

Thank you for your cooperation. Again, our primary goals are to keep our members and our volunteers healthy. In particular we want to ensure that we maintain a healthy staff and volunteer team who can continue to keep our critical internet backbone operational.

Sincerely,

Rob Hausman

President, LCWA