New Response Tree on the 1-800 Support Number

Our 1-800 support number now has a new twist to it: you can indicate your need by pushing a button at the start! Us adding this really helps our volunteer staff, and it will save you time too.

Now, I know we all really dislike those 7-layer “Push 5 if you are asking about XYZ” phone systems, so we’ve kept this simple. We’ve only added 3 choices and only at the very start. Pushing 1 gives you our standard recorded network status update. Pushing 2 gives you the ability to record your technical issue. And pushing 3 allows a new prospective member to indicate their interest and leave us enough information to start the new-member process.

One added benefit for the volunteers who process our support calls is that this choice tree eliminates all the fax spam recordings we get—I know, a small benefit, but everything we can do to streamline our volunteer activities helps keep our costs low.
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Again, our support number is 800-536-6149.